Framework for Front Office Employee Development - FFOED

The main objective of the project is to create a comprehensive platform for training front-office staff before and during onboarding stage and provide general knowledge base for unemployed, disabled people or people with disadvantages. This knowledge base improves the perception of hotel front office and supports smoother entrance to the hospitality industry. Four core outputs will be available.

Didactic framework for the training of soft skills (mainly communication skills, empathy, stress management) and hard skills (ability to work with selected hotel systems).

E-book focused on the Basics of Front Office Operations.

Comprehensive video guide for specifics hotel system presented online with the connection to other project activities.

Library of possible communication situations that might be used for training with an emphasis on hotel operations.

CHECK RESULTS

We care about the community and support the inclusion

We support local community and inclusion of people with limited possibilities or disadvantages. The outputs are delivered in Czech, English and Slovak to support not only the local stakeholder but the international ones as well. The content of the project is mainly designed for these stakeholders.

Unemployed people who are looking for new opportunities or are struggling with job search. For these who are unemployed for longer time, the outputs deliver the comprehensive knowledge to be ready for the job application.

Students and pupils who are interested in working in hotels, where the Front Office department is perceived as the most important entry level position.

Employers can benefit from the materials by delivering these to candidates before onboarding to reduce the time (costs) needed.

People with physical or mental disadvantages are welcomed in hospitality which offers the possibility for everyone. By using our outputs, the basic knowledge can be delivered, and hotel operations understood to pick the best individual possibility.

Creation of Didaction Framework

A well-prepared Framework/Methodology for vocational training is needed for the stakeholders as they need to understand the whole learning process. This activity sets the basic criteria for the whole learning activity which will be reflected by the other intellectual outputs.

Basics of Front Office Operations

This activity targets mainly the workers without formal education or limited level of theoretical knowledge, as well as the HR managers, who request a basic understanding of the industry from the future employees. Brief but comprehensive quide through Front-office operations can be used by all the stakeholders to improve their formal qualification for the jobs on the operations level.

Workshop in Nitra - November 2022

The workshop delivered the proposed methodology based on the e-books (both, the methodology and basics of front-office operations) to the stakeholders.

Communication Scenarios Library Creation

Creation of the list of the scenarios that might be used to train soft skills during a face-to-face meeting or to prepare the candidates on the possible situations that might happen during Front-Office operations. The scenarios should be connected to hard skills training to understand the procedures and their connection to deliver a complex perception of the functionality of Front-Office.

Videoguide for Previo/Hotelgram PMS

The video guide focuses on the hard skills that need to be trained in connection to soft skills development and IT can be source of the stress and lower quality of the services. The videos included not only the description of the system, but as well the solution for basic operations.

Workshop in Prague - January 2024

Final workshop of FFOED project presented the individual outputs and their application in learning path in connection to the stakeholders of the project. The participants met significant persons from the hospitality industry and were able to discuss the more advanced techniques and processes connected to front office operations.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.