Didaction Framework for Training and Learning
Well-prepared Framework/Methodology for vocational training is needed for the stakeholders as they need to understand the whole learning process. This activity sets the basic criteria for the whole learning activity which will be reflected by the other intellectual outputs. The content is mainly designed for:
Front-office staff during onboarding or for the unemployed, disabled people or people with disadvantages while gaining general knowledge to be able to work in the hospitality industry on an operations level.
The employers who are targeting the unqualified and disabled people to work within the hospitality industry but needs the speedy onboarding and reduction of time and costs connected to staff training and development
The Basics of Front Office Operations
This activity establishes a basic level of terminology to make it understandable to stakeholders (more in the About section). Without this formal knowledge, the video guide and other outputs might not be properly understood.
The outputs of this activity are multilingual e-books and content for the website as well as for the video guide, which will be based on the terminology presented.
This activity is particularly aimed at staff with no formal training or limited theoretical knowledge and at HR managers who require a basic understanding from prospective employees about hotel front office operations. A concise but comprehensive guide to front desk operations can be used by all participants to improve their formal qualifications for working at the operations level.
Workshop in Nitra - November 2022
The main topic of the seminar was the topic of soft skills and their essence and application in the tourism sector. Experts from the field of tourism lectured at the event, pointing out the need for comprehensive personality development for better coping with various life situations as well as for the sake of applying in professional practice. At the workshop presentd Zuzana Palenčíková (National Coordinator of the European Cultural Journey of St. Cyril and Methodius), Radoslav Hoppej (Founder of the travel blog "There is no tour without Štúr"), Štefan Gálik (Hotel Manager), Adorján Illés (traveler, motivational speaker).
Furthermore, the workshop was also dedicated to the presentation of the e-book (Comprehensive framework for training and development of front-office staff in selected soft skills) created within IO 1. In addition to the invited speakers, the workshop was also attended by students of the study programme Regional tourism as well as some representative of professional practice.
Communication Scenarious Library Creation
Creation of the library of the scenarios that might be used to train soft skills during a face-to-face meeting or to prepare the candidates on the possible situations that might happen during Front-Office operations. The scenarios are connected to hard skills training to understand the procedures and their connection to deliver a complex perception of the functionality of Front-Office.
Video-guide in Previo PMS
The developed video guide focuses primarily on the development of hard skills, i.e. the ability to work with information and communication technologies. The guide is designed to highlight the correctness of dealing with basic operations in their context of hotel operations. Sub-activities can be incorporated into soft skills training where real data can be used to more accurately evoke the context of the situation. This output is directly linked to the previous outputs.
Workshop in Prague - January 2024
The final workshop of the FFOED project focused on the individual outputs and their implementation in employees' training and development with emphasis on the connection to most needed skills like upselling and development of the right communication.
Part of the workshop was focused on complementing the project outputs with hospitality professionals' tips and modern approaches. The workshop was mainly focused on the front office operations managers, hotel managers, human resources managers and overall management of the accommodation facilities.
© 2022 FFOED - Educational project 2021-2-CZ01-KA210-VET-
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.