Terminology 1 - Reservations and their Management

Understanding the terms used at the Front Office plays crucial role in smooth prosecution of guest’s requests. Check the first part of the terminology focused on the reservation types and their management.

Terminology 2 - Rates and Meal Plans

Front Office Agents not only help the client during the check-in, check-out or during the stay. They are as well the key sales persons in the hotels with the direct connection to hotel quests. Knowing the differnece in rates and the starategy behind gives the employees room for revenue optimization.

Terminology 3 - Charging, Charges and Taxes

One of the key activities of Front Office employees is charging and the employees must be trained for proper prosecution of the tasks. Check the terms connected to charging, charges and taxes to avoid any confusion.