Are we done? Not yet!
Are you ready for the video-guide? We are!
In cooperation with Previo, we have created the comprehensive front office video guide that might be used during the onboarding process or as a standalone training platform for the front office employees. The set of activities reflects the most common activities and most needed knowledge of PMS in front office operations. Get the standards, download the scenarios and start new learning journey.
Communication Scenarios are ready to be used!
We have created the set of comprehensive communication scenarious which reflect the SOPs from the previous IOs. The scenarios might be used in various ways - as a learning material during self-education or as a part of the communication trainig durign onboarding process.
Is anything missing, give us know and mail us to chalupa@ucp.cz!
Workshop in Nitra - November 2022
The workshop delivered the proposed methodology based on the e-books (both, the methodology and basics of front-office operations) to the stakeholders (The trainers, HR managers, future and current hotel employees. All the stakeholders will understand how to use the framework and future outputs of the project.)
The Basics of Front Office Operations are aired!
In connection to the Framework, we are adding the core knowledge of front office operations, which will draw the basics of the hotel operations connected to the organization of the work in the hotel. First, the front office organization is described. Next, the literature review identifies the core competencies and the empirical evidence captured by the job ads and interviews with the HR managers of the selected partner hotels. Then, the operations standards are described, and their connection to the hotel quest journey description is created. The final part of the e-book is given the terminology overview. The outputs are available in a shared English, Slovak and Czech folder!
The Framework is ready to be used!
Check the first complex intellectual output of the FFOED Project. The text focuses on the various types of training applied in the tourism and hospitality industry and the methodology for proper processing. The text also widens the scope of the activity by describing the main competencies and current issues of the hotel employees with stress on the time-management, stress management and communication skills! The outputs are available in a shared English, Slovak and Czech folder!
Front Office Terminology - Charging, charges and taxes
Customers' stay in the hotel room or generally in the hotel is directly linked to several taxes, charges or other payments. The main idea of this e-book is to present the most common and crucial ones for front office operations. The list is incomplete but proposes the main idea behind selected taxes and charges
Front Office Terminology - Rates and Meal Plans
The following set of terms is focused on various types of room rates and meal plans offered to hotel clients. The different rates might be perceived as well as stay restrictions that are described in the following section of the terminology overview.
Front Office Terminology - Reservations and their Management
Working on the Intellectual output "Basics of Front Office Operations" brought us to huge amount of the terms that are commonly used at hotel Front Office but often lack their understanding be hotel newcomers and unskilled workers.
Is anything missing, give us know and mail us to chalupa@ucp.cz!
Official Kick-off Meeting in Nitra - March 2022
Our project started in March 2022 by official face-to-face meeting in Nitra. After nearly 2 years of home office and distance studies, we were able to meet personally. The main agenda focused on the organization of the project and partners introduction. We are more than happy to start working on the outputs and their communication with stakeholders. Be ready for the first outputs in October/November 2022.
Thanks goes to Norbert and Zuzana (and their colleagues at the UCF in Nitra) for their hospitality and hosting of the meeting. As for the content, we delivered mutual agreement about the organization of the project and creation of the intellectual outputs.
© 2022 FFOED - Educational project 2021-2-CZ01-KA210-VET-
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.